Refund Policy
At Divine Sovereignty, we are committed to providing high-quality spiritual services, digital products, and wellness tools to support your journey. However, we understand that circumstances may arise where you may request a refund. This Refund Policy outlines our guidelines for different types of purchases.
1. General Refund Policy
Our refund policy varies depending on the type of product or service purchased. Please review the specific refund terms below:
2. Digital Products (E-Books, Courses, Meditations, Downloads)
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Due to the nature of digital products, all sales are final and non-refundable once access has been granted or the product has been downloaded.
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If you experience technical issues accessing your digital product, please contact us at nikeya@divinesovereignty.com, and we will assist you in resolving the issue.
3. Coaching Sessions, Spiritual Readings, and Consultations
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Refunds are not provided for completed coaching sessions, spiritual readings, or consultations, as these services involve personal time and energy investment.
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If you need to reschedule, we require at least 24 hours’ notice before your appointment to transfer your session to a new date.
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If you fail to attend a scheduled session without notice, it will be considered a missed session and will not be eligible for a refund or rescheduling.
4. Workshops, Webinars, and Live Events
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If you are unable to attend a live workshop or webinar, you may request access to the recording (if available) rather than a refund.
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Refunds will only be granted if the event is canceled by Divine Sovereignty.
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If a refund is approved, a processing fee may apply to cover administrative costs.
5. Physical Products (Crystals, Books, Spiritual Tools, Merchandise)
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Refunds are available for unused and unopened physical products returned within 14 days of purchase.
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To be eligible for a refund, items must be returned in their original packaging and in perfect condition.
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Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.
6. Memberships and Subscription Services
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Subscription services (e.g., premium spiritual content, group coaching memberships) are non-refundable but can be canceled at any time to prevent future charges.
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If you experience billing issues or accidental charges, please contact us within 7 days of the charge for review.
7. How to Request a Refund
If your purchase qualifies for a refund under the conditions listed above, please follow these steps:
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Email us at: [Insert Contact Email]
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Include your order number, purchase details, and reason for the refund request.
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If applicable, provide photos (for physical product issues).
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Allow 5-10 business days for us to review your request and respond with an update.
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If a refund is approved, the amount will be credited to your original payment method within 7-14 business days, depending on your bank’s processing time.
8. Exceptions & Disputes
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We do not provide refunds for buyer’s remorse or personal preference changes.
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Divine Sovereignty reserves the right to refuse refund requests that do not meet the stated criteria.
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Any disputes must be submitted in writing to divinepryncess@gmail.com, and we will work toward a fair resolution.
9. Policy Updates
We may update this Refund Policy at any time. Please check this page for any changes before making a purchase. Your continued use of Divine Sovereignty’s services constitutes acceptance of this policy.
10. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: divinepryncess@gmail.com
Website: www.divinesovereignty.com
By making a purchase from Divine Sovereignty, you acknowledge that you have read and agreed to this Refund Policy.