At Divine Sovereignty, we are committed to providing high-quality spiritual services, digital products, and wellness tools to support your journey. However, we understand that circumstances may arise where you may request a refund. This Refund Policy outlines our guidelines for different types of purchases.
1. General Refund Policy
Our refund policy varies depending on the type of product or service purchased. Please review the specific refund terms below:
2. Digital Products (E-Books, Courses, Meditations, Downloads)
- Due to the nature of digital products, all sales are final and non-refundable once access has been granted or the product has been downloaded.
- If you experience technical issues accessing your digital product, please contact us at nikeya@divinesovereignty.com, and we will assist you in resolving the issue.
3. Coaching Sessions, Spiritual Readings, and Consultations
- Refunds are not provided for completed coaching sessions, spiritual readings, or consultations, as these services involve personal time and energy investment.
- If you need to reschedule, we require at least 24 hours’ notice before your appointment to transfer your session to a new date.
- If you fail to attend a scheduled session without notice, it will be considered a missed session and will not be eligible for a refund or rescheduling.
4. Workshops, Webinars, and Live Events
- If you are unable to attend a live workshop or webinar, you may request access to the recording (if available) rather than a refund.
- Refunds will only be granted if the event is canceled by Divine Sovereignty.
- If a refund is approved, a processing fee may apply to cover administrative costs.
5. Physical Products (Crystals, Books, Spiritual Tools, Merchandise)
- Refunds are available for unused and unopened physical products returned within 14 days of purchase.
- To be eligible for a refund, items must be returned in their original packaging and in perfect condition.
- Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.
6. Memberships and Subscription Services
- Subscription services (e.g., premium spiritual content, group coaching memberships) are non-refundable but can be canceled at any time to prevent future charges.
- If you experience billing issues or accidental charges, please contact us within 7 days of the charge for review.
7. How to Request a Refund
If your purchase qualifies for a refund under the conditions listed above, please follow these steps:
- Email us at: [Insert Contact Email]
- Include your order number, purchase details, and reason for the refund request.
- If applicable, provide photos (for physical product issues).
- Allow 5-10 business days for us to review your request and respond with an update.
- If a refund is approved, the amount will be credited to your original payment method within 7-14 business days, depending on your bank’s processing time.
8. Exceptions & Disputes
- We do not provide refunds for buyer’s remorse or personal preference changes.
- Divine Sovereignty reserves the right to refuse refund requests that do not meet the stated criteria.
- Any disputes must be submitted in writing to [Insert Contact Email], and we will work toward a fair resolution.
9. Policy Updates
We may update this Refund Policy at any time. Please check this page for any changes before making a purchase. Your continued use of Divine Sovereignty’s services constitutes acceptance of this policy.
10. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: nikeya@divinesovereignty.com
Website: www.divinesovereignty.com
By making a purchase from Divine Sovereignty, you acknowledge that you have read and agreed to this Refund Policy.
1. Information We Collect
We may collect the following types of personal information when you engage with Divine Sovereignty:
- Personal Identifiable Information (PII): Name, email address, phone number, billing address, and payment information when purchasing products or services.
- Spiritual and Wellness Interests: Information you voluntarily share about your spiritual journey, preferences, and experiences through surveys, quizzes, or consultations.
- Account and Login Data: If you create an account, we may collect login credentials and activity history.
- Technical Data: IP address, browser type, device information, and website activity through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and personalize spiritual guidance, resources, and services.
- To process payments and manage purchases of digital and physical products.
- To communicate with you, including sending newsletters, promotions, and updates related to Divine Sovereignty.
- To improve our website and services based on user interactions and feedback.
- To ensure security and prevent fraud, including protecting against unauthorized transactions or misuse of our services.
- To comply with legal obligations and industry regulations.
3. How We Protect Your Information
We take the security of your personal data seriously and implement measures such as:
- Secure Data Encryption for all transactions and sensitive information.
- Restricted Access to personal data, limiting it to authorized personnel only.
- Regular Security Audits to prevent unauthorized access and data breaches.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:
- Service Providers & Partners: We may share necessary data with third-party service providers (e.g., payment processors, email marketing platforms) to facilitate transactions and communication.
- Legal Compliance: If required by law or legal proceedings, we may disclose information to regulatory authorities or law enforcement.
- Business Transfers: In the event of a merger, acquisition, or sale of Divine Sovereignty, your data may be transferred to the new entity, with prior notification.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can manage cookie preferences through your browser settings.
6. Your Rights and Choices
You have the right to:
- Access and update your information through your account settings or by contacting us.
- Opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails.
- Request data deletion if you no longer wish for us to retain your personal information, subject to legal obligations.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy policies or practices of external websites. Please review their policies before providing personal information.
8. Children’s Privacy
Divine Sovereignty’s services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 18. If we discover that a minor has provided us with data, we will take appropriate action to delete it.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email: nikeya@divinesovereignty.com
Website: www.divinesovereignty.com
By using Divine Sovereignty’s services, you acknowledge that you have read and agreed to this Privacy Policy.
